Thank you for holding. My customers are important to me

   Over one and a half hours of grueling torment of “I am important to you” messages and the nauseating loop of Muzak I was ready to snap. I found myself glaring at the phone, daggers erupting from my eyes, tunneling through hundreds of miles of fiber optic cable to find a human on the other end, any poor wretched soul who was unlucky enough to be the target of my Tomahawk missile of righteous fury.